What are chatbots

Go back to [[Building AI-powered Chatbots with Watson]] or the [[Feminist Chatbot Main Page]]

Context: Customer support provided by humans is not very scalable.

• Financially

Chatbots aren’t meant to replace humans

• but can act as a first line
• scalable
• always available
• can handle common enquiries
  • When do you open?
  • Can you set up a wake-up call?
  • Which course should I take?
  • Do you deliver to my error?
• even handle support tickets for learning courses

Definition: Software that is able to converse with the user through a chat interface, typically using a call to action to find the user’s intent.

• Make the user feel understood, help, and don’t pretend to be human.

Bot & Chatbot are interchangable but ‘bot’ technically a broader category.

ACE Artificial Conversaational Entities